We’ve been aware for quite some time, that a dialer company is and will be offering a couple of features that SalesDialers.com already has. Rather than make excuses and trash competitors via social media, email, blogs, and over the phone, we encourage competitors to make better and better products – and we would rather spend our time on new and exciting features at half the price of our competitor’s product!
This is the American way!
This is how businesses grow and become great! They push each other! Who wins? The client! Offering the most features at the best price on the market is they key to our success. So, dialer company, we challenge you and embrace the competition!
Let’s face it, perhaps you don’t want an international supplier; instead quality control is most important. You need top notch materials, or if your business provides a service then you need the best educated employees. Frequently, the tricky part is the choice between cheaper or better. If you can figure out how to offer both to your clients then you’ve struck gold, and we think we have at SalesDialers.com.
Software copyright is based on code not features. We all take great ideas that current companies use and expand on them with our own systems and our own code. Who wins? Not the dialer company but the customer; and, SalesDialers.com will not offer gimmick promotions. Calling out competitors, some of them offer a lower initial subscription rate in order to lull customers into enrolling with their dialer. These customers who believed they were getting a great product at a fair price were greeted with a variety of unresolved technical problems as well as a surprise rate increase without notice or cause. We receive calls almost daily about these unfortunate experiences with their old dialer, and welcome the opportunity to earn their business.
Some of these companies are slandering SalesDialers.com to mutual industry contacts, various social media websites, and even to our personal email. Some have even purchased SalesDialers ad words, attended our webinars to spy on our proprietary features, and even gone so far as to engage in “cyber squatting” or “domain squatting” which is not only unethical but illegal. We certainly hope that these companies, or the one or two “bad apples” engaging in such unscrupulous acts, won’t tarnish the reputation that all of you fellow dialer companies have worked so hard to earn and maintain. Some are simply too greedy when there is enough business for everyone, but we think Frank Buchman said it better, “there is enough in the world for everyone’s need, but not enough for everyone’s greed”.
We don’t engage in mud-slinging at any level, or last-minute gimmicky advertising. We don’t use words like “cheapo” or “knock-off.” As a matter of fact we praise all of the dialers on the market – really we do! We like to rely on the facts so that both our customers and competitors can make honest educated decisions. So here are the facts:
TECHNOLOGY
THEY some times utilize VoIP technology because it is inexpensive and that’s OK. Although the savings can also decrease call quality and prevent you from hearing that first “hello”, some dialer companies use this technology as a matter of convenience, cost, and a smart business decision while they grow their business and upgrade later. THEY also have a dialer that is just plain and simple too complicated to use, and if you can’t use it then why are you overpaying while you’re losing sales?
(US) SALESDIALERS.COM uses copper line technology although we do offer, on request, VoIP technology for our customers that do not have a phone line available. Copper lines are a more expensive service, but we want our users to hear that first “hello”, and the connection rates on “pickup” are instantaneous. Additionally, we have enough server space to triple our customer base so that our customers can work from servers that are not overloaded. SALESDIALERS.COM is one of the easiest dialers to use on the market and the biggest compliment we receive from customers that switch from other dialers is not our low price or our features . . . it’s our ease of use.
TECHNICAL SUPPORT
THEY some times use overseas technical support staff to help reduce their business overhead so they can watch their budget – and that’s OK. This can some times lead to a language barrier, frustrated customers, and less problem resolution, but this should by no means be the only factor you use to evaluate your dialer.
(US) SALESDIALERS insists on hiring American technical support and they are ALL located at our company headquarters here in the “Peach State” of Georgia. Here, we can strictly monitor quality control, expedite problem tickets, and resolve support concerns promptly and efficiently where we have no support issues due to language barriers. We even take it one step further; our customers have a direct phone number to a personal support representative. You can call 800-662-4009 x2 to reach a US based technician that can answer any questions you may have.
ONLINE SUPPORT
THEY have no online support, or either treats you like a number rather than a name because their growth has not been planned for. And, they have lost sight of what’s important and that’s NOT OK. People work flexible hours in different time zones, and without after-hours or personal support your business is on hold due to an issue with your system.
(US) SALESDIALERS offers technical support in the form of one-on-one training sessions, daily open forum webinars, and a support portal on our website. Here users can easily find answers to their questions, troubleshoot issues, and make sure that its business as usual!
We think we can all take note of Mark Twain, one of the most quintessential American writers of our time, when he said “get your facts first, and then you can distort them as much as you please”. While you certainly get what you pay for there are a number of things to consider. We at SalesDialers.com realize that no dialer on the market has every feature that you want and we do not charge extra for features. However, we regularly upgrade our system, mostly from ideas given by our customers, so that our solution can constantly evolve into something better. Each and every day we strive to keep our user interface simple. This is where a few dialers fall short by adding inconsequential features that just confuse and frustrate customers. Again, if you can’t use it then what’s the point?
SalesDialers.com is very aware of the dialers in the market, and again we sing their praises as there is enough business for everyone. We certainly appreciate the flattery by imitation and the special attention some of you have given us, but there is certainly no reason to make it personal like some have done and make a fuss over “little ole us”. And, if you must raise a fuss then we “have always been among those who believed that the greatest freedom of speech was the greatest safety, because if a man is a fool, the best thing to do is to encourage him to advertise the fact by speaking”. Written by Woodrow Wilson, the 8th President of the United States and who is also on the $100,000 bill.
Our business model is to keep it simple and keep it at a fair price. There are many dialers that unjustifiably inflate their prices, and there are far more dialers that are less expensive than SalesDialers.com. Here one might remember the words of English author, John Ruskin, where “it’s unwise to pay too much, but its worse to pay too little”. Whether you’re purchasing tickets to a concert, dinner at a restaurant, or a dialer to manage your leads, it all comes down to you getting what you pay for. In this economy wouldn’t you rather have a dialer that is simple enough to use, with features you will actually use at a middle-of-the-road price so that you don’t feel . . . well . . . used?
SalesDialers.com has an A-Rating with the Better Business Bureau and not one complaint filed. With no contracts and no hidden set-up fees, or nickel-and-diming you to death on features like some companies, we’re confident that the $99 monthly subscription at SalesDialers.com is the best value in the industry to deliver more features at a better price.
